This page is especially valuable for new students, providing everything you need to get started at IMU. Here, you will find essential information on activating your student email, along with an introduction to the IT facilities and resources available to you. Explore our user-friendly guidelines for responsible usage, printing services, and Wi-Fi access, ensuring you make the most of your time at IMU.
Technical Access & Support
Email Activation
Activating your IMU email is crucial, as it will grant you access to various portals and apps. As an IMU student, you are required to use your IMU email for all digital communications, especially when representing your student identity. Your IMU email address should be treated as an official means of communication.
Additionally, all announcements from the university will be sent to your IMU email address, so it is essential to regularly check your inbox for important updates.
How to Activate Your IMU Email Address
Once the Finance and Admissions Office verify your Semester 1 payment and registration documents, you should receive a registration confirmation email. This email includes your newly created email address and a temporary login password.
When you log in for the first time, make sure to change the temporary password to one of your choices. It is best to do this at least a week before your enrolment day to activate your student email. This step is crucial for a smooth start to your journey at IMU.
To reset your password, simply follow the guidelines below:
First-Time Login Instructions
Open your browser. Use Chrome, Safari, Edge, or any browser of your choice
Enter this URL in the address bar: https://portal.office.com/
Sign in using your student email and the temporary password provided in your registration confirmation email
Since this is your first login, you are required to change the password. Please ensure your new password meets the following criteria:
- A mix of uppercase and lowercase letters, numbers, and symbols
- Does not contain any part of your name
- Is different from your previous password
- Has a minimum length of 10 characters
To reset your password, enter the following:
- Current Password: The temporary password from your registration confirmation email
- New Password: Your new password
- Confirm Password: Your new password again
Remember, you will need to reset your password every 6 months. You will receive an email reminder to change it. If you do not update your password, your account may be locked.
After successfully updating your password, you will be taken to the Microsoft 365 homepage. You can access Outlook and Microsoft Teams (web version) by clicking on the 9 dots in the upper left corner.
If you have any questions or require further assistance, please do not hesitate to contact our Information Technology Services (ITS) helpdesk using the details below:
Bring Your Own Device (BYOD)
Just a heads up, at IMU University, we’re all about Bring Your Own Device (BYOD). If you are starting your academic journey with us, it is essential to have a laptop that meets our recommended specifications. This will help you engage fully in your studies, participate seamlessly in live lectures, and take full advantage of our specialised software and educational resources.
Windows
Recommended Device Specifications for Windows
| Processor Speed, Model and Manufacturer | 10th Gen Intel® CoreTM i5 and above AMD RyzenTM 5 5500U and above |
|---|---|
| Operating System | Windows 8 and earlier versions are not supported. Windows 10 and 11 are supported. |
| Browser | Chrome 120 and above |
| Memory | 16GB RAM |
| Display | 13″ or bigger screen with 1366x768 screen resolution (Best View) |
| Battery Life | Up to 2 hours |
| Webcam, Audio and Speaker | Integrated webcam, inbuilt microphone, and speakers |
| Storage | 256GB, 512GB and above |
| Wi-Fi | No static IP address, no VPN enabled, 802.11a, 802.11b/g/n, 802.11a, 802.11ax |
| Power | 65W, 35W AC adapter |
Microsoft Licensing
Office 365 is your all-in-one productivity suite designed to enhance your academic experience and boost your productivity at IMU. With Office 365, you can create impressive presentations, access your files across multiple devices, and collaborate in real-time with classmates and lecturers – all at no cost to IMU students!
If you are using Office 365 for the first time, just follow the installation instructions below using your student email address.
Open your browser. Use Chrome, Safari, Edge, or any browser of your choice
Search for Office 365 or enter this URL directly: https://portal.office.com/
Sign in with your student email and password
After logging in, click on the ‘Install’ button, then select ‘Install Microsoft Office 365 apps’ from the drop-down menu
Wi-Fi
At IMU, we are dedicated to providing our students with a meaningful learning experience and high-quality education. Whether you are researching topics for assignments, engaging in online discussions with friends and lecturers, or staying updated on IMU’s announcements, our high-speed internet connection of 150 Mbps ensures you stay connected seamlessly.
You can access the IMU Wi-Fi networks for students under the SSIDs ‘Student@IMU’ and ‘Student_5ghz’. By using your student ID, you can connect up to three devices at once – be it your smartphone, laptop, or tablet. While the connection process may vary slightly between Android and iOS devices, our network is designed for an effortless and reliable connection.
Getting Started with IMU Wi-Fi
Android
| EAP Method | PEAP |
|---|---|
| Phase-2 Authentication | MSCHAPV2 |
| CA Certificate | Do not validate |
| Identity | Student ID |
| Password | Your current password |
What if I’m using Google Pixel or Huawei Phone and can’t connect to Student Wi-Fi?
Worry not! If you are unable to connect to Student Wi-Fi, you can alternatively connect to IMU Wi-Fi. For the password, please reach out to any IT personnel or send an email to us now.
Open your device’s Settings
Tap on Wi-Fi.
Tap the (i) icon next to Wi-Fi name.
Printing Services
IMU offers accessible and affordable printing services for students on campus, allowing you to save time and money while avoiding the hassle of printing off-campus.
Printing Options
Print via Web Portal
You can upload your documents or files to the IMU printing website using this link: IMU Printing Portal. To log in, click on Continue with IMU Login and enter your student email and password.
Print via Student Email
Simply send your documents or files to the following email address using your student email account: [email protected].
Print via IMU PC
Use the keyboard shortcut Ctrl + P to print. Choose SecurePrint_BukitJalil from the printer list and configure your print settings before sending your print jobs.
First-Time Registration
If you are a new student or have an unregistered Student Card, follow these steps to register:
Walk to the nearest Canon printer
Tap your student card at the card reader attached to the printer
Enter your username (Student ID) and your Office 365 password
Press Login
You will be taken to the interface after a successful login
Tap it one more time to log back in
Note: First-time registration is only applicable to new students or unregistered student cards. If you encounter any issues during registration, please reach out to the ITS department. After successful registration, if you forget your Student Card, you can log directly into the printer interface.
For more detailed information, please refer to uniFLOW User Guide, which provides instructions for using the Canon multifunction device (MFP).
Cyber Security
Please be aware of any suspicious email activity, such as phishing, in your account. If you receive the said email as per screenshot below, do not be alarmed but kindly:
Kindly ignore and delete the email.
For safety purposes, kindly reset your password and ensure Multi Factor Authentication (MFA) is used or turned on.
Refer the link below to learn more about suspicious email activity:
Usage of IT Facilities
IMU provides IT facilities such computers, printers, and Wi-Fi to support the learning process and educational programmes especially conducted at IMU. Access to the resources is a privilege, and it is expected that all students use IT resources responsibly. This includes adhering to all relevant Malaysian laws as well as IMU policies and standards.
By adhering to these guidelines, students can ensure a safe and productive learning environment for everyone at IMU.
Conditions for IT Facilities Usage
Students must observe the following conditions at all times:
Consequences of Non-Compliance
Failure to comply with these guidelines or engaging in unlawful, unethical, or unacceptable practices may lead to disciplinary actions, including but not limited to:
Rights of IMU
- IMU reserves the right to limit or restrict access to its IT resources for any student based on institutional priorities and financial considerations, as well as in response to evidence of policy violations
- IMU also reserves the right to examine materials belonging to a student that are stored on or used through IT resources or transmitted via its facilities if there is reason to believe that the standards for acceptable and ethical usage are being violated.
Gain further access with IMU mobile app
Download MyIMU App
